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Monitoring customer satisfaction to respond to the voice of health facilities: Experience from Ethiopia
January 11, 2023In this new series from GHSC-PSM, we are sharing recent insights and lessons learned from across our country programs. In this fourth and final article, we discuss how an annual customer satisfaction survey, and a web-based customer…

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Success Stories
Monitoring customer satisfaction to respond to the voice of health facilities: Experience from Ethiopia
January 11, 2023In this new series from GHSC-PSM, we are sharing recent insights and lessons learned from across our country programs. In this fourth and final article, we discuss how an annual customer satisfaction survey, and a web-based customer feedback monitoring system are helping the Ethiopian…
News Article
Leveraging Technology to Improve HIV Commodity Quantification in Nigeria
ProcurementHIV/AIDSNigeria
January 4, 2023With an estimated 650,000 deaths globally, the AIDS pandemic took a life every minute in 2021 despite effective HIV treatment and tools to prevent, detect and treat opportunistic infections. Of this number, about 51,000 persons reportedly died from AIDS-related ailment in Nigeria, which has an…
Success Stories
Building a specialized cold chain to deliver COVID-19 vaccinations in Namibia
January 3, 2023This story first appeared in, “Driving Last-Mile Solutions to Ensure Access to Public Health Commodities.” Because of the important insights and lessons learned that it provides about cold chain and ultra-cold chain for COVID-19 vaccines, we are republishing and resharing separately.  The…
News Article
Ethiopia's Solution for Monitoring Adverse Effects of COVID-19 Vaccination
January 3, 2023Assessing the benefits and risks of vaccination and communicating them widely to the public is essential to protecting public health and strengthening trust in vaccines. This was especially true with COVID-19 vaccines, which came to market rapidly due to the urgent need. Many potential vaccine…
News Article
Global Collaboration Ensures Resources Placed Where Most Urgently Needed
LogisticsProcurementSupply PlanningHIV/AIDSEthiopia
December 23, 2022Quick action by USAID and the GHSC-PSM network led to an emergency delivery of Nevirapine moved quickly from Cameroon to Ethiopia, ensuring HIV-exposed infants receive an uninterrupted supply of prophylaxis as we enter the new year. Placing medicine in the right place, where it is most urgently…
Success Stories
Reaching the last mile in the fight against malaria in Niger
LogisticsSupply PlanningMalariaNiger
December 7, 2022In this new series from GHSC-PSM, we are sharing recent insights and lessons learned from across our country programs. The third article introduces the call center solution that GHSC-PSM and partners are implementing in Niger to improve the visibility of stocks of malaria products and facilitate…

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