Fact Sheet: Data Collection by Phone: The South Sudan Call Center

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South Sudan became an independent nation in 2011. However, decades of conflict before and after independence make this country one of the most unstable and challenging environments supported by the USAID Global Health Supply Chain Program-Procurement and Supply Management (GHSC-PSM) project. Delivering life-saving health commodities outside of the capital of Juba to ensure people get the medicines and commodities they need can be both challenging and dangerous. Further, collecting stock data from health facilities that is used to help plan commodity deliveries has, until 2017, been considered next to impossible. To address these data visibility and access challenges, in May 2018 GHSC-PSM leveraged expertise from South Sudan, Spain, and the United States to pilot a low-cost call center based on private-sector models.