Quality Assurance

Woman with QA check sticker
Woman with QA check sticker
Photo Credit: USAID
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The USAID Global Health Supply Chain Program-Procurement and Supply Management (GHSC-PSM) project is committed to ensuring that all procured health supplies are of the highest quality in line with U.S. government regulations and requirements for testing, sampling, storage, and handling by commodity type and country of delivery.

Our in-house Quality Assurance team handles the regulatory and quality assurance processes for all malaria commodities procured under this project. GHSC-PSM has sole responsibility for ensuring all malaria commodities comply with international standards for quality, safety, and efficacy.  With end-to-end quality assurance/quality control oversight of the entire supply chain, the GHSC-PSM QA team:


  • maintains a list of pre-qualified products, which limits products eligible for tenders
  • implements product‐specific sampling protocols
  • ensures proper handling, transport, and storage through the chain of custody
  • follows protocol for out-of-specification results and, if necessary, a process for quarantine, product recall, and/or suspension  


The project also ensures that its freight forwarders and regional warehouses operate in compliance with quality assurance requirements, and manages product recalls for HIV/AIDS and maternal, child, and reproductive health-related commodities in cooperation with the USAID Global Health Supply Chain Program-Quality Assurance (GHSC-QA) project as applicable.

USAID Global Health Supply Chain Program-Quality Assurance (GHSC-QA) project

For HIV/AIDS and maternal, child, and reproductive health commodities, the GHSC-QA project oversees all quality assurance processes, maintaining the list of eligible products, establishing quality control requirements, conducting inspections, sampling and testing, performing product incident investigations, and auditing suppliers.

We work closely with GHSC-QA to align and integrate our procurement processes with their quality assurance mechanisms.

Quality Assurance Systems Strengthening

At the country level, our team provides technical assistance on systems strengthening for robust quality assurance processes that align with local conditions.

Together with national governments, international agencies, and country implementing partners, GHSC-PSM works to build country capacity in setting and applying recognized standards across different supply chain functions to improve system harmonization.

News & Highlights

The Nepali government worked with GHSC-PSM to improve management and storage of key maternal health commodities, including oxytocin, which must be kept cold to maintain its efficacy. Through policy updates and supply chain and health worker trainings, Nepal significantly improved storage practices…
News Article
This article is available in English and French. For the French translation, please scroll down the page.Cette article est disponible en Anglais et Français. Défilez vers le bas pour la version Française. Supply chains are susceptible to many risk factors that can prevent delivery of critical…
The Guinea government and GHSC-PSM are working to save mothers’ lives by ensuring oxytocin is kept cold. This key medicine is the recommended drug for treating hemorrhage during and after childbirth, a leading cause of maternal death. Through workshops and policy change, supply chain staff are…

Success Stories

Continuous access to quality and cost-effective pharmaceuticals is critical to USAID programs in the Democratic Republic of the Congo (DRC). Long customs clearance cycles, insecurity, and infrastructural challenges such as damaged roads and country size create risks of stockouts of the lifesaving…
This is the third story in our series of World AIDS Day "sneak peaks" of soon-to-be-published updates to the A Network Approach to Scaling Up Laboratory Services guide. Since Diagnostic Network…
View the original story on the Medicines, Technologies, and Pharmaceutical Services (MTaPS) Program website. Antibiotics are essential for both human and…