Quality Assurance

Woman with QA check sticker
Woman with QA check sticker
Photo Credit: USAID
Body Text

The USAID Global Health Supply Chain Program-Procurement and Supply Management (GHSC-PSM) project is committed to ensuring that all procured health supplies are of the highest quality in line with U.S. government regulations and requirements for testing, sampling, storage, and handling by commodity type and country of delivery.

Our in-house Quality Assurance team handles the regulatory and quality assurance processes for all malaria commodities procured under this project. GHSC-PSM has sole responsibility for ensuring all malaria commodities comply with international standards for quality, safety, and efficacy.  With end-to-end quality assurance/quality control oversight of the entire supply chain, the GHSC-PSM QA team:


  • maintains a list of pre-qualified products, which limits products eligible for tenders
  • implements product‐specific sampling protocols
  • ensures proper handling, transport, and storage through the chain of custody
  • follows protocol for out-of-specification results and, if necessary, a process for quarantine, product recall, and/or suspension  


The project also ensures that its freight forwarders and regional warehouses operate in compliance with quality assurance requirements, and manages product recalls for HIV/AIDS and maternal, child, and reproductive health-related commodities in cooperation with the USAID Global Health Supply Chain Program-Quality Assurance (GHSC-QA) project as applicable.

USAID Global Health Supply Chain Program-Quality Assurance (GHSC-QA) project

For HIV/AIDS and maternal, child, and reproductive health commodities, the GHSC-QA project oversees all quality assurance processes, maintaining the list of eligible products, establishing quality control requirements, conducting inspections, sampling and testing, performing product incident investigations, and auditing suppliers.

We work closely with GHSC-QA to align and integrate our procurement processes with their quality assurance mechanisms.

Quality Assurance Systems Strengthening

At the country level, our team provides technical assistance on systems strengthening for robust quality assurance processes that align with local conditions.

Together with national governments, international agencies, and country implementing partners, GHSC-PSM works to build country capacity in setting and applying recognized standards across different supply chain functions to improve system harmonization.

News & Highlights

February 24, 2020
USAID is pleased to announce the National Supply Chain Assessment (NSCA) webinar on Monday March 2 at 8AM Eastern Standard Time (see your timezone here) to discuss our flagship supply chain assessment tool, the NSCA. Click on this link to register for the webinar. NSCA is a comprehensive toolkit…
News Article
February 19, 2020
The World Health Organization (WHO) recently dubbed the new coronavirus (COVID-19) "Public Enemy Number 1." Since China alerted the WHO of its existence in December 2019, the disease has spread rapidly and, in an effort to contain it, China has closed factories, offices, warehouses and…
News Article
February 3, 2020
In the case of a natural disaster, damaged storage infrastructure and the displacement of supply chain staff can overwhelm local and national entities aiming to restore service and respond to the disaster. In Mozambique, however, the response to Cyclone Idai — which occurred in March 2019 — largely…

Success Stories

September 24, 2019
In Guinea, challenges in establishing regulations to govern the pharmaceutical sector have allowed for unregulated and illicit private pharmacies to proliferate. The presence of these establishments increases a patient’s risk of receiving counterfeit or low-quality medicines.…
March 14, 2019
Effective medicines regulation is key to promoting and ensuring public health. Medicines regulation incorporates several mutually reinforcing activities and includes licensing of the manufacture, import, export, distribution, promotion and advertising of medicines. Licensing of medicines helps to…
March 14, 2019
Malaria is among the principal causes of morbidity and mortality in the DRC, accounting for an estimated 40 percent of outpatient visits to health facilities among children under five years of age and 40 percent of overall child mortality. The President’s Malaria Initiative (PMI) estimates that the…