1. Positive reinforcement: Communication and motivation from district health officers
All staff responsible for reporting participated in a WhatsApp group. The DHOs send reminders to first conduct physical stock counts, update stock control cards and prepare logistics reports for submission by the 5th of the month. On the 5th, the DHOs send reminders via WhatsApp to facilities that have missed the deadline and follow up via text/SMS. For facilities note submitting by the 7th, the DHOs place calls to an individual staff member to determine how to resolve the issue. Before and during the reporting period facilities staff, the DHOs send frequent reminders to seek assistance to overcome any challenges that arise.
The DHOs also WhatsApp to acknowledge facilities that submit reports on the 1st of month, consistently submit reports on time, and have improved in their submission of reports. Doing so greatly motivates staff to continue doing their best and encourages the others strive to report on time the following month. Poorly performing facilities also contact highly performing ones to learn from them and to discuss ways to improve.