GHSC-PSM tracks several indicators to measure project performance and gain insights on the overall status of countries’ broader supply chain systems that span the project’s key health areas (HIV/AIDS; malaria; reproductive health; and maternal, newborn, and child health), in line with its monitoring and evaluation (M&E) plan. The project uses this data to identify successful actions and areas for improvement, as well as potential targets within a country’s supply chain system that may benefit from project assistance in the future.
Some of the project’s indicators are designed to capture its strategy of excellent service delivery at the lowest possible cost (e.g., quality control, shipping times, and on-time deliveries). Based on the SCOR model, these indicators include metrics for efficiency, effectiveness, and customer needs, while providing a forward-looking perspective toward improvement.
The environment in which GHSC-PSM operates is extremely complex. As such, external factors such as changes in countries’ importation regulations, product recalls, or unexpected supplier shortages can impact performance metrics. Other indicators relate more closely to activities of project partners (e.g., vendors), but still provide insight into how the project plans, procures, and delivers high-quality health commodities through its management of subcontractors.
GHSC-PSM also tracks process indicators that demonstrate the type of assistance and services it provides (e.g., number of people trained, strategies supported, and innovations developed). These indicators show how well GHSC-PSM supports countries to develop policies and regulations, contributes to the global knowledge base, and delivers high-quality products and services that meet customer expectations.